TERMS & CONDITIONS
Quality Assurance & Return Policy
We sell our wood as is, as you see it and as described. All of our wood is guaranteed to be air dried.
We require phone consultations with you before selling any of our feathered blanks. These blanks are very, very difficult to cut, cure, and handle. We want to ensure that the blank we sell you meets the dimensions your custom gun maker will require for your project. We do this because we want to eliminate problems up front.
International orders and M-style blank orders are final. For US-based orders, we accept returns for 3 days after receipt on non-machined pieces of wood, the price of the blank refunded when we receive the return. Sales are final after 3 days. Please note that if the piece of wood has been machined, or cracked due to bad handling or sun exposure, we cannot accept the return.
Online credit card information is protected through encryption and a highly secure online transmission process. We use an SSL certificate and utilize Authorize.net as our payment gateway. We accept Visa, Mastercard, and American Express credit cards from US-based Issuing Banks. We also accept US-based checks. Checks must fully clear before your products will ship. For International orders, we accept wire transfers. Please contact us to arrange payment for your International order and we will provide you with wire transfer information.
You can shop at www.oldtreegunblanks.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
* 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
* Industry leading encryption hardware and software methods and security protocols to protect customer information.
* Compliance with the Payment Card Industry (PCI) Data Security Standard.
We ship contiguous 48 state orders via FedEx Ground, and we ship International, Alaska, and Hawaii orders via the US Postal Service (USPS). Shipping fees of $20 per blank and pistol grip blank are added to orders shipped to the contiguous 48 states. For international orders, Alaska and Hawaii, shipping fees of $80.00 US per blank and $40 US per pistol grip blank are added to your order. We insure each blank to its full value. If you wish to have your International order shipped via a different carrier or in a faster manner, the above fees do not apply and we will provide you with a quote.
We take your privacy very seriously. We do not sell or give away any information about our customers whatsoever. We also only store your credit card information for the length of time it takes to authorize your purchase, at which point it is removed from our database.
Customer Service Assurance
We return email and phone messages within 48 business hours, and usually much quicker than this. Sometimes questions can be answered quickly and other times we need to look into how to answer your questions. It is important to us to give you complete and fully researched answers to your questions. We appreciate your patience in these situations.